The recent MRT breakdown incidents caused a big commotion in Singapore.
The spotlight was on the transport operator who was drawing flak for its inefficiency, poor communication and slow emergency response – poor planning.
By now, the blame game and finger-pointing have started. In the cyberspace, netizens didn’t minced their words.
I see the whole incident as a sign of poor situational awareness. To put it into perspective, machines do break down but they were not prepared and were exposed big time.
